![]() ![]() When it was time to transfer the funds and close the account, I tried to phone and once again, was unable to reach a real live person. What do those without internet access do? But since we were making progress, I went with it. He walked me through setting up an online access, but told me I still could NOT access my money for a specified number of days. Early January (I believe) I finally reached a real live person! He told me I had not set up my online access and that NOTHING could be done until I had completed this. I phoned many times and never could reach a real live person. Early December we received notice that the account would transfer to another 3rd party if we did nothing. ![]() At the time, I did not feel great urgency, so I tried from time to time during the work day. I was never able to reach a real live person when I phoned, and I could not successfully navigate their website. I was not happy about that, and intended to withdraw my funds and close the account. This account was acquired by Folio Investing. I had a small investment account with *****. Since November, when folio institutional states they were notified of my advisors death, my account is down over $10,000.I am requesting the reimbursement of lost funds since my advisors death and delay of the liquidation of my account, the liquidation of my account, and the transfer of funds back to my bank account. Upon another follow up phone call, I was informed it would resolved on. A few hours later, my account was still not liquidated and down another $2,000. I was informed manager were noticed and my account would be liquidated on. On, I made another follow up phone call because my account was still not liquidated and down another $2,000. Finally, upon my third consecutive call, I was given a case number and informed my account would be liquidated the same day and a transfer of funds would be initiated. Left on hold for thirty minutes upon a second call until I hung up. I contacted folio institutional to follow up on after my account was down another $4,000. I was instructed to send a letter in a word document with my instructions, which I sent. Folio institutional never notified me until I called them on in an attempt to liquidate my account and transfer my funds. He does not work with any other advisors, so my account was no longer being managed but was invested. They have since received his death certificate. Folio institutional was notified in November that my financial advisor was deceased. Folio institutional, purchased by ******* *****, provided me with security of investing through my financial advisor. ![]()
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